サービスとサポート
アイデアから納品までワンストップサポート
星空プロジェクターのお客様に、柔軟なカスタマイズ、OEM/ODM、物流、アフターサポートを提供し、協力全体を通じて明確で信頼できるサービスを提供します。
サービスとサポート
カスタマイズ手順とスケジュール
Standard customization follows seven stages and typically takes around 60 days. Complex products are assessed according to structural and R&D requirements. Mass production follows the ISO quality management system and includes a 3-month warranty.
- 01要件確認
- 02デザイン確認
- 03費用承認
- 04金型製作
- 05サンプル製作
- 06テストと最適化
- 07Acceptance inspection
Custom Service
In addition to our existing nebular light designs, we also offer custom services. The process is as follows: custom requirements communication → design confirmation → cost approval → tooling construction → sample making → testing and optimization → sample approval. The entire cycle is typically 60 days, but longer if the product structure is complex. Subsequent mass production follows the ISO quality management system and comes with a 3-month warranty.
2. Simple Customization
Customization Items
Logo Printing: Single color printing; Multi-color/Special process. AI/EPS format files required.
Product Color: Basic color, special color and process
Custom Color Box: All right-angled box, PDQ, cut case
Custom Instruction Manual: Single or Multiple Color printing
3. サンプルポリシー
Sample Fee: Samples can be provided for testing and quality inspection after confirmation of cooperation intention. Sample fees will be quoted separately based on specific customization requirements.
Sample Fee Refund: Sample fees can be fully refunded after order placing
Sample or Prototype Lead-time: Around 3-5 working days for current design samples. Small batch of customization sampling takes approximately 7-10 days.
Sample Quantity: Minimum order of 1 piece; mixed samples are supported.
4. Deeply Customization and Quality Assurance
Complete Redesign: Product appearance and interaction can be customized, but the core projection technology needs to be adjusted within the existing framework, requiring additional R&D costs if needed.
Quality Certification: All products have passed CE, FCC, and RoHS certifications, and the production process is strictly controlled.
Intellectual Property: An Intellectual Property Agreement will be signed before cooperation. Our design has been patented, protecting the rights of both parties.
サンプルポリシー
- Samples are available for testing and quality inspection after cooperation intent is confirmed; fees are quoted by customization requirement.
- Sample fees can be fully refunded against a subsequent formal order.
- Current-design samples usually take 3–5 working days; small-batch PCBA customization samples take around 7–10 days.
- MOQ starts from one piece and mixed samples are supported.
OEM / ODM Cooperation
Choose an OEM or ODM cooperation model based on your needs. We can build a dedicated plan around appearance, packaging, manuals, product interaction, and mass-production delivery.
カスタマイズを相談する物流とアフターサービス
- Standard production lead time is 30–40 days, subject to order volume and mutual agreement.
- Quotations are based on FOB Shenzhen unless otherwise agreed.
- For quality issues within 7 days of receipt, please provide supporting materials; replacement, refund, or compensation is handled according to the contract.
- A 3-month warranty applies to non-human-caused damage. Technical issues receive a response within 48 hours, with 24/7 support by phone, WeChat, and email.
支払い、契約、認証サポート
- Large orders support bank wire transfer (T/T): 30% deposit on contract signing and 70% balance after mass-production approval. Small sample and courier fees can be paid via PayPal.
- Contracts define acceptance standards, delivery, payment, intellectual property, and liability. An IP agreement can be signed before cooperation.
- After cooperation, we provide product photos, videos, and certification documents free of charge. Products hold RoHS, FCC, and CE certifications, and we can assist with additional certification.
- Exclusive agency cooperation is available under a formal agreement covering territory, annual targets, and rebate policy.