サービスとサポート

アイデアから納品までワンストップサポート

星空プロジェクターのお客様に、柔軟なカスタマイズ、OEM/ODM、物流、アフターサポートを提供し、協力全体を通じて明確で信頼できるサービスを提供します。

サービスとサポート

カスタマイズ手順とスケジュール

Standard customization follows seven stages and typically takes around 60 days. Complex products are assessed according to structural and R&D requirements. Mass production follows the ISO quality management system and includes a 3-month warranty.

01要件確認
02デザイン確認
03費用承認
04金型製作
05サンプル製作
06テストと最適化
07Acceptance inspection

柔軟なカスタマイズ

ロゴとブランディング

Single-color, multi-color and special-process logo printing. AI/EPS artwork is required.

色と外観

Basic color adjustment plus special colors and finishes, including fluorescent and metallic paint.

パッケージと説明書

Custom color boxes, PDQ/display packaging, and single- or multi-color instruction manuals.

深度カスタマイズ

Product appearance and interaction can be deeply customized; core projection technology is adapted within the existing framework, with additional R&D when needed.

サンプルポリシー

Samples are available for testing and quality inspection after cooperation intent is confirmed; fees are quoted by customization requirement.
Sample fees can be fully refunded against a subsequent formal order.
Current-design samples usually take 3–5 working days; small-batch PCBA customization samples take around 7–10 days.
MOQ starts from one piece and mixed samples are supported.

OEM / ODM Cooperation

Choose an OEM or ODM cooperation model based on your needs. We can build a dedicated plan around appearance, packaging, manuals, product interaction, and mass-production delivery.

カスタマイズを相談する

物流とアフターサービス

Standard production lead time is 30–40 days, subject to order volume and mutual agreement.
Quotations are based on FOB Shenzhen unless otherwise agreed.
For quality issues within 7 days of receipt, please provide supporting materials; replacement, refund, or compensation is handled according to the contract.
A 3-month warranty applies to non-human-caused damage. Technical issues receive a response within 48 hours, with 24/7 support by phone, WeChat, and email.

支払い、契約、認証サポート

Large orders support bank wire transfer (T/T): 30% deposit on contract signing and 70% balance after mass-production approval. Small sample and courier fees can be paid via PayPal.
Contracts define acceptance standards, delivery, payment, intellectual property, and liability. An IP agreement can be signed before cooperation.
After cooperation, we provide product photos, videos, and certification documents free of charge. Products hold RoHS, FCC, and CE certifications, and we can assist with additional certification.
Exclusive agency cooperation is available under a formal agreement covering territory, annual targets, and rebate policy.